Product Shipping and Delivery Policy
Shipping & Delivery Policy (Products)
For International buyers, orders are shipped and delivered through registered international courier companies and/or International speed post only. For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped within 15 working days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms. Iscon Surgicals Ltd is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 15 working days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to registered address of the buyer as per the credit/debit card only at all times (Unless specified at the time of Order). Iscon Surgicals Ltd. is in no way responsible for any damage to the order while in transit to the buyer Payments Iscon Surgicals Ltd is proud to use for fast, easy and efficient secure payments. All major credit cards are accepted.
Shipping & Delivery Policy (Services)
Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services you may contact our helpdesk on 91-291-2740553.
How the delivery charge is calculated for multiple units and some products
The shipping charge is based on the volumatric weight of the product. For multiple products ordered from the same category the programme adds up the weight of all the units ordered and charges a single delivery fee.
Cancellation Policy
Iscon Surgicals Limited believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
- Cancellations will be considered only if the request is made within 72 hours of placing an order. However, the cancellation request will not be entertained if the orders have been initiated us the process of shipping.
- No cancellations are entertained for those products that the Iscon Surgicals Ltd. marketing team has obtained on special occasions, these are limited occasion offers and therefore cancellations are not possible.
- In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 3 days of receipt of the products.
- In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.